One connected operating system
Follow the client from first interest to the next visit.
Messages
one inbox, four chat channels.
Two-way client chat threads are live in one inbox for WhatsApp, Instagram, Facebook Messenger and Telegram. SMS and email are live outbound delivery rails for confirmations, reminders and broadcasts. Client Memory keeps visit context beside both.
Get started, it is free
No card requiredFree plan included
One inbox for connected client chats
- Facebook Messenger
- Telegram
- SMS delivery
- Email delivery
One inbox for connected chat threads.
Without Messages
- The same client exists in four apps.
- Context lives in someone else's phone.
- Replies are written from memory.
- Nobody knows what was promised.
With Messages
- Two-way chat threads share one inbox and link to Client Memory.
- Visit history sits beside the reply box.
- Drafts follow the service and the language on file.
- Outbound email and SMS sends are logged separately.
In practice
A client writes on WhatsApp
The message arrives as a business-channel thread in the same inbox as the other connected client chats.
The visit context appears beside it
The linked client record puts permitted visit history, the next appointment and service context next to the conversation.
Reply or book them in
The professional can answer in the thread or move into the booking flow without copying the conversation into another app.
Availability
Two-way client chat threads are live in one inbox for WhatsApp, Instagram, Facebook Messenger and Telegram. SMS and email remain outbound delivery rails.
Conversations that keep their context.
Chat channels differ in etiquette and limits, while email and SMS remain outbound delivery rails. Belom keeps those differences visible without losing the client context.
Unified
Four chat channels, one inbox
WhatsApp, Instagram, Messenger and Telegram keep their own two-way threads in one inbox, linked to the same Client Memory when they belong to the same client.
- Identity match
- Connected threads
- One client record
Four chat channels, one inbox
Each keeps its own thread. All point at one record.
WhatsAppInstagramMessengerTelegram
All four resolve to
Camille LaurentThe channel is how they reached you. The client is who they are.
Context
The reply knows the visit
The last service, the next appointment and the notes stay beside the reply box, so the answer is specific without a search.
- Visit history
- Service facts
- Next booking
The reply knows the visit
Answer the actual question, not a generic one.
Mia NakamuraWould the soft pink from my last visit work with a shorter shape?Instagram · 22m agoYes — the soft pink from August suits the shorter shape well.Beside the reply box
Last visit21 Aug · soft pinkNext appointmentFri 19 Sep · 16:30Saved preferenceShorter almond shape
Nothing here was retyped: it is the client record, shown where the answer is written.Controlled
Drafts wait for a person
NAI prepares the reply; sending needs your confirmation. Automations only run inside the rules you enable.
- Human approval
- Sending windows
- Consent records
Drafts wait for a person
NAI prepares the reply. Sending needs your confirmation.
Noor SinghNAI is preparing a reply…Of course. Friday at 15:30 is available,and I can keep the same service for you.Shall I move it?Approve and sendEditDismissApproved by you · sent 14:12Automations only run inside the rules you enable — nothing sends itself.
Team-aware
Shared inbox, scoped access
A front desk can answer without seeing private notes, and every reply carries the name of who sent it.
- Roles
- Private notes
- Audit log
Shared inbox, scoped access
Answering is not the same as seeing everything.
Thread and historyBooking contextClient record linkPrivate note
Sofia Brown
Sofia BrownEvery reply carries the name of who sent it, so the thread stays accountable.
Channels
Each channel, on its own terms.
Templates
Template messages for confirmations and reminders, free-form inside the open session window.
- Add-on €5.99 · included in Studio 15
- Session rules explained in the thread
WhatsApp
Templates outside the window, free-form inside it.
Camille LaurentApproved templateHi Camille — your appointment on Thu 18 Sep at 15:00 is confirmed. Reply here if anything changes.Send templateConversation reopened · free-form for 24 hSend an approved template to reopen the conversation — Belom will not pretend free text is possible.
Sessions
Historic sessions stay with the client record so a booking started in DMs finishes in the planner.
- Story replies kept in context
- Handover to booking link
Instagram
A booking that starts in DMs finishes in the planner.
Mia NakamuraDo you have anything Friday afternoon?Instagram · 22m ago16:30 is free on Friday — shall I put you in?Sofia · 20m agoGel extensions · Fri 19 Sep · 16:30ConfirmedThe thread stays on the client record, so the next specialist sees how it started.
Meta inbox
Facebook Messenger
Two-way Messenger conversations land in the same inbox as the other connected chat channels and keep their channel identity.
- Client thread linked to Client Memory
- Booking links stay in the conversation
Included
Telegram
Available on every plan, with the fastest delivery for reminders and confirmations.
- No add-on required
- Quiet hours respected
Telegram
The fastest rail for reminders and confirmations.
Noor SinghQueued14:00:00Sent14:00:01Delivered14:00:02
Delivered is only claimed when the provider reports it — sent and arrived are different facts.
Outbound rail
SMS delivery
SMS is an outbound delivery rail for confirmations, reminders and broadcasts. It is charged from prepaid packs and does not create an inbox thread.
- Packs from €5.99
- Outbound delivery receipts logged
Outbound rail
Email delivery
Email is an outbound delivery rail for confirmations, reminders and broadcasts. It follows plan quotas and does not create an inbox thread.
- Broadcast quotas per plan
- Unsubscribe honoured everywhere
4 chat channels
two-way threads in one inbox
2 delivery rails
outbound SMS and email
€0
to start, no card required
Every send
logged with a name
The controls around every send.
Templates hub
Wording per service, including WhatsApp templates.
Language cascade
Prepare delivery in the client's language for each eligible channel.
Quiet hours
Nothing leaves the workspace outside your sending window.
Consent records
Opt-in and opt-out stored per client and per channel.
Permissions
Decide who can read notes and who can only reply.
Decisions log
Who sent what, and which rule prepared it.
The Belom platform
Messages is just the beginning
Belom keeps the planner, client history and approved communication connected in one place.
WhatsApp Business
Add-on €5.99 · included in Studio 15
Instagram DM
Historic sessions
Telegram
Included on every plan
Facebook Messenger
Two-way client threads
SMS
Outbound rail · packs from €5.99
Outbound rail · plan quotas
Speech-to-text
Voice notes transcribed
CSV export
Threads and consent
What it doesn’t do
No access to personal chats
Belom only reads the supported business-channel accounts that the professional explicitly connects.
No SMS or email inbox threads
SMS and email deliver outbound confirmations, reminders and broadcasts; they do not become two-way inbox conversations.
Built around your results
Bring the next WhatsApp question into the same workspace as the booking.
Connect only the business channels you want Belom to use; personal chats remain outside the workspace.
Every returning client, filled slot and hour saved adds to the value of your subscription.